Tasks

Sales Management

Actively drives sales and pre-sales in order to build the business and maximise revenue in the confidential document destruction space
Actively manages customer retention, acquisition of net new business/customers and organic growth in existing customer base
Identifies and targets net new customers
Develop strong relationships with existing clients

Ensures new business generation and achievement of sales targets, by:

Engaging with existing and potential clients through presentations and events to increase awareness and understanding of the confidential document destruction service offering
Building an understanding of client needs by industry sector; in order to customise and focus the confidential document destruction service offering
Driving initiatives to promote confidential document destruction service offering and educating clients and the rest of the business on this offering
Builds and maintains strong, long-lasting customer relationships, by developing and actively participating in the organisation’s account management strategy to ensure engagement and sound relationships with clients

Sales Plans

Analyses data, trends and client performance, develops solid strategic sales plans, and prepares and conducts strategic pitches and sales presentations
Develops case studies of successful campaigns in order to share insights with customers and to serve as an evangelist at targeted events and conferences
Develops and executes plan to achieve sales targets and expand customer base for organisation

Sales Revenue and Targets

Market Positioning

Effectively communicates the value proposition of products, services and solutions through proposals and presentations
Understands the confidential document destruction industry landscapes, trends and the business opportunities which these provide
Develops go to market strategy for organisation and implements marketing initiatives to achieve targets
Develops competitive intelligence and marketing for organisation

Operational Management

Ensure operational throughput as per SLA agreement for all clients and services
Review and evaluate operational workflows and procedures to customise and improve job processes on a continuous basis
Ensure optimisation of resources with respect to current workloads
Ensure maintenance and optimal usage of fleet vehicles, and recommends additions or replacement of vehicles
Monitor and ensure that all vehicles conform to corporate identity guidelines
Manage fast and effective collection and destruction of clients’ documents and records
Ensure that client requests are dealt with quickly and effectively in line with service expectations, and that all client queries are resolved satisfactorily
Manage client concerns relating to service delivery and ensure resolution thereof
Manage operational productivity

Financial and Cost Management

Focus on maximizing revenue and minimizing costs in order to drive profits
Ensure that all financial reports are submitted on time and are accurate and in keeping with the standards set out by the company
Ensure that all purchasing decisions are taken and negotiated in accordance with the objectives of the company
Compile and manage the organisation’s budget in line with budgetary guidelines in collaboration with the management team
Ensure compliance to the Authority Framework and other financial guidelines
Optimise resources to control and minimise costs
Ensures legal compliance in all company matters

Risk Management

Enforce the implementation of risk management policies, procedures and regulations as set forth in the operation of the business
Ensure compliance to all aspects of the OSH Act
Report ‘unique’ business risks such as new competitors, security, fire, and other

People Management

Ensure that a culture of performance is nurtured within the business so as to develop effective and efficient staff
Ensure that staff are trained, skilled and that their expertise is optimally applied
Ensure appropriate development of key skills for purposes of business sustainability and succession planning
Oversee the recruitment of talented, well-experienced staff whilst remaining focused on transformation at all levels as in accordance with business and EE plans

Supervisory Responsibilities

Competencies

Relevant business degree
8-10 years’ experience in the service industry of which 5 years should be in managerial capacity